Career

Primary Function
As a Modelling artist, you will have to create 100% technically accurate photorealistic 3D models looking at CAD and photographic references of furniture pieces. Timely creative execution of all models with individual product shots as well as lifestyle scenes. These shots will then be uploaded to our website.  

Role & Responsibilities

• Should have worked extensively on interior/lifestyle modelling. Knowledge of basic ergonomics related to furniture products.
• Should be able to read the line drawings and CADs files and translate them from CAD formats.
• Should be able to follow design references accurately to create 3D models.
• Should have a strong sense of scale, form, weight and volume.
• Ability to produce work that is photorealistic and ‘detail orientated’
• Expertise in software used to create 3D models.
• Should have the ability to quality check their own output as per the standards.
• Should produce high quality work within agreed timescales.
• Be able to execute to the needs of the development teams and creative team.
• Ability to foster positive, collaborative relationships.
• Have clear, concise written and verbal communication skills with vendors.

Office Schedule:

• Job Type: Full Time.
• Location – Jogeshwari (w), Mumbai.
• Day shift (11 am to 8:00 pm)

Holiday on Sunday and Half day on Saturday

Primary Function

The Email Marketing Executive is responsible for creating and maintaining data-driven, best-in-class email campaigns such as weekly newsletters, triggered campaigns, and automated email journeys. The successful candidate will be responsible for transforming how we build and communicate with our own audience.

Role & Responsibilities

• Work alongside the Marketing Team to deliver the customer communication strategy
• Create and maintain data-driven, best-in-class email campaigns (weekly newsletters, triggered campaigns, and automated email journeys)
• Deconstruct the customer journey and build communication plans to drive growth throughout the acquisition funnel and remove friction from the post-purchase funnel
• Identify and understand key customer journey touchpoints to ensure we are delivering the right message at the best possible time
• Analyse channel performance and provide actionable insights and recommendations
• Champion first-party data and take the wider business on the Digital journey, ensuring stakeholders understand eCRM objectives and benefits

Who are we looking for?

• Creative problem-solver who is driven by data and results
• Pro-active self-starter with the ability to use their own initiative
• Excellent communication and presentation skills; both verbal and written
• Enthusiastic about data and how new models can be applied to guide activity
• Meticulous attention to detail
• Proven experience in email marketing, ideally within retail or e-commerce
• Understanding of customer segmentation in an omni-channel organization
• Experience in building and enhancing prospect and post-purchase comms
• Basic understanding of GDPR
• HTML experience desirable, not essential

Office Schedule:

• Location – Jogeshwari (w), Mumbai.
• Day shift (11 am to 8:00 pm)
• Holiday on Sunday and Half day on Saturday

Role & Responsibilities

As a social media manager, you’ll need to:

• Develop creative and engaging social media strategies
• Manage the day-to-day handling of all social media channels such as Linkedin, Facebook, Twitter, Pinterest, Instagram, TikTok, and YouTube, adapting content to suit different channels
• Oversee, plan and deliver content across different platforms using scheduling tools
• Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
• Develop, launch and manage new competitions and campaigns that promote your organization and brand
• Form key relationships with influencers across the social media platforms
• Undertake audience research
• Manage and facilitate social media communities by responding to social media posts and developing discussions
• Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
• Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity
• Analyse competitor activity
• Recommend improvements to increase performance
• Set targets to increase brand awareness and increase customer engagement
• Manage, motivate and coach junior staff such as social media executives or assistants
• Manage a budget for social media activities
• Encourage collaboration across teams and departments

Skills You’ll need to have:

• A solid understanding of the use of a range of social media platforms, particularly in relation to advertising/branding and customers
• Strong copywriting and editing skills suitable for each platform, from knowing how to write for a successful post by using effective storytelling techniques
• Knowledge and understanding of algorithms and search engine optimization
• Creative skills for contributing new and innovative ideas
• Strong communication and people skills for articulating ideas to colleagues and clients
• Leadership qualities to lead and motivate a team
• Excellent team working, collaboration, and networking skills
• Organisational skills, with the capacity to prioritize and work across multiple projects
• Project and campaign management skills
• The ability to work well under pressure in order to meet deadlines
• Skills in data analysis and interpreting statistics
• Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
• An eye for detail and the ability to work accurately
• Motivation and commitment.

Office Schedule:

• Location – Jogeshwari (w), Mumbai.
• Day shift (11 am to 8:00 pm)

Holiday on Sunday and Half day on Saturday

Primary Function

At this exciting time, we are looking for an additional team member to join our Customer Service team. As an e-commerce retailer our customers are at the core of all that we do; you’ll be responsible for handling all types of customer inquiries received and providing a successful resolution for our customers. A passion for helping others and problem-solving are must-haves.

Role & Responsibilities

• Delivery of top-class customer service to all of our valued customers
• Answering incoming calls & responding to customer messages via Email and Chat.
• Handling customer complaints and working with internal & external partners to resolve any issues
• Proactively providing customers with the status of their orders.
• Gather post-sales feedback from customers.
• Convert inquiry into a sale.
• Document all customer interactions and update required trackers.
• Recommend products to meet the customers’ needs and upsell.
• Refer issues and questions to managers if necessary.
• Providing occasional sales support to our store team.

Essential Experience

• Communication skills – both written and verbal
• Excellent spelling & grammar
• Problem-solving – a desire to find a solution
• Confident with IT, with the ability to learn new systems and programs
• Ability to work on own initiative
• Can do attitude & a team player

Desirable Experience

• Previous e-commerce experience
• Previous Customer Service experience
• Immediate Joiner
• Experience- minimum 6 months in an international voice process.
• Minimum Education – Higher Secondary
• Basic knowledge of Excel.
• Knowledge of the Furniture & Homewares industry

Office Schedule:

• Location – Jogeshwari (w), Mumbai.
• Blended Process (Voice/Email/Chat)
• Afternoon Fixed shift (1:30 pm to 10:30 pm)
• Holiday on Sunday and Half day on Saturday

Primary Function

The E-Commerce Data Entry Specialist assists with uploading product data and pictures into the company’s new e-commerce platform.  The ideal candidate has a background in data entry, is meticulously detail-oriented, and is a self-starter. This position has the opportunity to transition into the maintenance of the e-commerce sales platform and contribute to the implementation of online marketing strategies.

Role & Responsibilities

• Create new online product listings.
• Product data entry into the e-commerce platform.
• Product description writing.
• Source data and pictures from vendors.
• Product image upload.
• Monitor and update inventory fields.
• Customer service assistance as needed.
• Maintain and update relevant internal documentation.
• Assist in new product development as needed.

Qualifications:

• Higher- secondary education or related discipline.
• Experience in administrative work.
• Ecommerce Data-entry experience.
• Organized, able to multi-task and coordinate priorities.
• Strong computer skills and ability to troubleshoot independently and adapt to new technology.
• Quick learner and self-starter.

Company Info:

• Hiring for a UK Ecommerce process, Office based out of Jogeshwari west in Mumbai.
• Saturday’s half-day & Sunday’s off.